918Kiss Customer Servcice
Who Are They And How To Contact Them
Why 918kiss Customer Support Is Among The Best In Malaysia?
Strict 4 Minutes Reply Policy :
918kiss customer support are required to respond to every live chat within 4 minutes to keep members from waiting too long, our customer support are require to reply no matter the time of the day.
Cannot Hang Up If Customers / Members question or request is not solved :
918kiss customer support are not permitted to hang up or close chat if customer do not feel that their problem is solved, meaning there will be no line transfer during the call, customer support are tasked to solved your problem until the problem is no longer there. However if the problem cannot be settled immediately our customer support will provide their names for referral and are require to follow up to client on phone or live chat for status update.
Multi Language Support :
As 918kiss grows bigger, our customer service are required to expand to serve larger range of customer / members, which includes people outside of Malaysia. As Malaysia itself is already a multi-language country, each members of customer service will require to speak at least the 3 main language which is Chinese, English and Malay. Below are the other language we support as of the writing of this blog. Feel free to talk to us using those language.
24/7 Support :
Multi Communication Channels :
918Kiss customer support ensures that our beloved members always has a way to reach them, therefore we have establish multiple communication channels for members to reach us, take note that all of the platform mentioned below can be reached 24/7 as per mentioned previously. Please do not hesitate to contact us on one of the platform. You can even contact customer support right now on the live chat on the right side corner. Remember to say HI and we will attend to you immediately.
In order to continuously improve our customer support will always send out feedback survey after helping our members to solve an issue, so that we know where else can we improve and to be better ready to serve our members in the future.